I ordered a washing machine from the Currys website, and paid extra for next day delivery. I was told the washing machine could arrive at any time from 7am to 7pm. I waited in all day, but it didn't arrive. I didn't even get a phone call from Currys to explain why they hadn't delivered, and by the time I realised they weren't coming it was too late for me to call customer services. I rang the next morning, and it took ages to get through. They didn't apologise for the no-show, and when I asked when my washing machine would be delivered, they just said "we may deliver it later today, if we've got time". I had to insist on a refund of the extra delivery charge I had paid, as I didn't see why I should pay extra for next day delivery when they hadn't delivered when they were supposed to! The washing machine did arrive eventually, although I had to stay in all day again without even knowing if they were going to turn up or not. Terrible customer service, I will not be ordering from Currys again.